Refund Policy

• Payment was taken but the bundle was never delivered to the recipient number.
• You were charged more than once for the same order.
• The bundle delivered does not match the bundle you paid for and we cannot correct it.
• We cancel your order for any reason on our side.

• The bundle was successfully delivered to the number you entered — including where you entered the wrong number.
• You selected the wrong network or wrong bundle size and the order has already been delivered.
• Slow internet speeds, network congestion or coverage problems on the mobile network.
• The data has already been partly or fully consumed.

• Email siplextventures@gmail.com within 7 days of the transaction.
• Include your order number, the recipient phone number and the payment reference.
• We review most requests within 24 hours and will confirm the outcome by email.

Approved refunds are returned through Paystack to the original payment method — the card or mobile money wallet used at checkout. Funds typically arrive within 3–10 business days depending on your bank or wallet provider. Where you prefer, we can instead re-send the bundle at no extra cost.

If a payment is debited but the order never appears, the amount is usually reversed automatically by your bank or wallet provider. Send us the payment reference and we will confirm the status from our side.