Refund Policy

Up2u Ghana is currently undergoing maintenance. Customers are strongly advised not to make purchases during this period. Any customer who voluntarily proceeds with a purchase while this notice is active acknowledges that the purchase is made at their own risk.

Delivery is not guaranteed for payments made during the maintenance period. Processing times are not guaranteed. Refunds are not guaranteed for payments made during the maintenance period. A customer cannot claim that they were unaware of the maintenance because the website clearly displays this warning.

Payments successfully received during the maintenance period will be recorded and carried forward toward fulfillment of the customer's purchased service when Up2u Ghana becomes fully operational. Customers should wait until the service is officially announced as fully operational before making purchases if they do not want to accept these risks.

Refunds are not guaranteed for payments made during the maintenance period. Any refund request will be subject to the applicable terms and circumstances of the transaction.

Payments successfully received during the maintenance period will generally be retained as credit or order value and applied toward fulfillment of the purchased bundle or service when Up2u Ghana becomes fully operational. We do not promise automatic refunds for payments made while maintenance is active.

• Payment was taken but the bundle was never delivered to the recipient number.
• You were charged more than once for the same order.
• The bundle delivered does not match the bundle you paid for and we cannot correct it.
• We cancel your order for any reason on our side.

• The bundle was successfully delivered to the number you entered — including where you entered the wrong number.
• You selected the wrong network or wrong bundle size and the order has already been delivered.
• Slow internet speeds, network congestion or coverage problems on the mobile network.
• The data has already been partly or fully consumed.

• Email siplextventures@gmail.com within 7 days of the transaction.
• Include your order number, the recipient phone number and the payment reference.
• We review most requests within 24 hours and will confirm the outcome by email.

Approved refunds are returned through Paystack to the original payment method — the card or mobile money wallet used at checkout. Funds typically arrive within 3–10 business days depending on your bank or wallet provider. Where you prefer, we can instead re-send the bundle at no extra cost.

If a payment is debited but the order never appears, the amount is usually reversed automatically by your bank or wallet provider. Send us the payment reference and we will confirm the status from our side.