Cancellation Policy

You can abandon or close the checkout at any point before payment is confirmed. Nothing is charged and no order is created.

• Contact us immediately on WhatsApp with your order number and payment reference.
• If the bundle has not yet been sent to the network, we will cancel the order and refund you in full.
• Refunds follow the timelines in our Refund Policy.

Once a bundle has been delivered to the recipient number it cannot be cancelled, reversed or transferred. This includes bundles delivered to an incorrect number supplied by the customer.

• A payment is reversed, disputed or flagged as fraudulent.
• The selected bundle becomes unavailable from the network.
• The recipient number is invalid or does not belong to the selected network.

Where we cancel an order that you have paid for, you receive a full refund.

You can ask us to close your account at any time by emailing siplextventures@gmail.com. Closing an account does not cancel orders that are already in progress.