Cancellation Policy

Up2u Ghana is currently undergoing maintenance. Customers are strongly advised not to make purchases during this period. Any customer who voluntarily proceeds with a purchase while this notice is active acknowledges that the purchase is made at their own risk.

Delivery is not guaranteed for payments made during the maintenance period. Processing times are not guaranteed. Refunds are not guaranteed for payments made during the maintenance period. A customer cannot claim that they were unaware of the maintenance because the website clearly displays this warning.

Payments successfully received during the maintenance period will be recorded and carried forward toward fulfillment of the customer's purchased service when Up2u Ghana becomes fully operational. Customers should wait until the service is officially announced as fully operational before making purchases if they do not want to accept these risks.

Cancellation is not guaranteed once a payment has been successfully processed. A customer who knowingly proceeds with a purchase during maintenance cannot assume that they will automatically receive a refund simply because delivery is delayed or the service is temporarily unavailable.

Any refund request will be subject to the applicable terms and circumstances of the transaction. Payments successfully received during maintenance will generally be retained as credit or order value and applied toward fulfillment when Up2u Ghana becomes fully operational.

You can abandon or close the checkout at any point before payment is confirmed. Nothing is charged and no order is created.

• Contact us immediately on WhatsApp with your order number and payment reference.
• If the bundle has not yet been sent to the network, we will cancel the order and refund you in full.
• Refunds follow the timelines in our Refund Policy.

Once a bundle has been delivered to the recipient number it cannot be cancelled, reversed or transferred. This includes bundles delivered to an incorrect number supplied by the customer.

• A payment is reversed, disputed or flagged as fraudulent.
• The selected bundle becomes unavailable from the network.
• The recipient number is invalid or does not belong to the selected network.

Where we cancel an order that you have paid for, you receive a full refund.

You can ask us to close your account at any time by emailing siplextventures@gmail.com. Closing an account does not cancel orders that are already in progress.