Delivery Policy

• Typical delivery: within seconds to 5 minutes of a confirmed payment.
• During network congestion or maintenance, delivery can take up to 30 minutes.
• In rare cases where a network is experiencing an outage, delivery may take a few hours; we monitor and complete every paid order.

• You are taken to a confirmation page showing your order number and live delivery status.
• You will receive the network's own data balance notification on the recipient number.
• If you have an account, the order and its status are always visible in your account page.

Bundles are delivered exactly to the number entered at checkout and cannot be recalled once delivered. Please double-check the number and network before paying. If you notice a mistake before delivery, contact us immediately on WhatsApp and we will stop the order if it has not yet gone out.

Validity, rollover and fair-use rules are set by the mobile network, not by us. The validity shown on the bundle at checkout is the validity applied by the network at the time of delivery.

If your bundle has not arrived within 30 minutes of a confirmed payment, message us on WhatsApp or email siplextventures@gmail.com with your order number and payment reference. We will either complete the delivery or refund you in line with our Refund Policy.