Delivery Policy

Up2u Ghana is currently undergoing maintenance. Customers are strongly advised not to make purchases during this period. Any customer who voluntarily proceeds with a purchase while this notice is active acknowledges that the purchase is made at their own risk.

Delivery is not guaranteed for payments made during the maintenance period. Processing times are not guaranteed. Refunds are not guaranteed for payments made during the maintenance period. A customer cannot claim that they were unaware of the maintenance because the website clearly displays this warning.

Payments successfully received during the maintenance period will be recorded and carried forward toward fulfillment of the customer's purchased service when Up2u Ghana becomes fully operational. Customers should wait until the service is officially announced as fully operational before making purchases if they do not want to accept these risks.

The delivery timelines described below apply to normal operations only and do not apply during the maintenance period. While maintenance is active, Up2u Ghana does not promise delivery within seconds, minutes, 30 minutes, or any other guaranteed timeframe.

Orders and payments made during maintenance will be recorded and fulfilled or applied toward the customer's purchased bundle or service when Up2u Ghana becomes fully operational again.

• Typical delivery: within seconds to 5 minutes of a confirmed payment.
• During network congestion or maintenance, delivery can take up to 30 minutes.
• In rare cases where a network is experiencing an outage, delivery may take a few hours; we monitor and complete every paid order.

• You are taken to a confirmation page showing your order number and live delivery status.
• You will receive the network's own data balance notification on the recipient number.
• If you have an account, the order and its status are always visible in your account page.

Bundles are delivered exactly to the number entered at checkout and cannot be recalled once delivered. Please double-check the number and network before paying. If you notice a mistake before delivery, contact us immediately on WhatsApp and we will stop the order if it has not yet gone out.

Validity, rollover and fair-use rules are set by the mobile network, not by us. The validity shown on the bundle at checkout is the validity applied by the network at the time of delivery.

If your bundle has not arrived within 30 minutes of a confirmed payment, message us on WhatsApp or email siplextventures@gmail.com with your order number and payment reference. We will either complete the delivery or refund you in line with our Refund Policy.